Terms and Conditions Agreement
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  1. AGREEMENT TO TERMS

By registering for the 7-day Free Trial of the Crystal Eye SASE product (the “Trial”), you, on behalf of your registered business (the “Customer”), agree to be bound by these Terms and Conditions (“Trial Terms”). This is a legally binding contract between the Customer and Red Piranha Limited (63 160 631 505) (“Red Piranha”). These Trial Terms incorporate by reference Red Piranha’s standard Website Terms of Use, Privacy Policy, and Product and End User License Agreement (“EULA”).

  1. ELIGIBILITY AND VETTING
    1. Registered Business. The Trial is available only to registered business entities with a valid Australian Business Number (ABN) or international equivalent.
    2. Vetting. Acceptance into the Trial is subject to mandatory vetting. The Customer guarantees that it is not on any US (OFAC), Australian (DFAT), or UK sanctions lists and is eligible under the Australian Defence Trade Controls Act 2012 (Cth.
    3. Export Controls. The Customer acknowledges that the Crystal Eye software may contain cryptographic technology that may be subject to the Defence Trade Controls Act 2012 (Cth) and the 2024 amendments.
    4. Deemed Export Warranty. Where such technology is subject to the DTCA and permit requirements, the Customer warrants that it will not provide access to the Trial to any non-exempt “foreign person” (as defined under section 10A of the DTCA) without a valid permit, regardless of whether that person is located within Australia.
    5. Information Accuracy. The Customer must provide accurate residency and citizenship data for all participants to facilitate vetting via the MADE (My Australian Defence Exports) portal workflows, where applicable.

  2. SCOPE OF EVALUATION
    1. Permitted Use. The Trial instance is provided solely for internal evaluation of the Crystal Eye Secure Web Gateway (SWG) and WireGuard VPN functionalities for protecting remote users, only.
    2. Prohibited Use. The Customer shall not use the Trial to protect cloud production workflows, perform illegal activities, or engage in any unauthorised benchmarking or vulnerability testing without prior written consent, or otherwise breach the EULA.
    3. Instance Model. Red Piranha will provision a virtualised equivalent of the SE100.20 instance for evaluation, or other model at its discretion.
    4. Trial Capacity Limits. The trial is limited to two (2) user accounts per business entity.

  3. MANAGED DEVICE PROTOCOL
    1. Administrative Access. The Customer acknowledges that the Trial utilises a “Managed Device” model where Red Piranha retains all administrative credentials. The Customer will not receive admin-level access to the instance to ensure the integrity of the evaluation.
    2. Administrative Logging. Red Piranha shall use attributable accounts and secure jump hosts for all administrative tasks. Logs of administrative activity may be provided to the Customer upon request following the Trial to demonstrate the standard of care.
    3. Credential Delivery. To mitigate interception risks, credentials will be delivered via an out-of-band mobile SMS requirement provided during sign-up.
    4. Configuration Changes. Any configuration changes not related to maintaining VPN connectivity or internet access for trial participants must be initiated through Red Piranha and may be refused at its discretion.

  4. SERVICE DELIVERY AND DURATION
    1. Term. The trial lasts for seven (7) calendar days (168 hours) from the moment of deployment. No extensions will be granted for delays caused by the Customer.
    2. Onboarding. Red Piranha provides one (1) hour initiation meeting to assist with Orchestrate account set up and deployment, respectively. Any design or network architecture consultancy beyond this is excluded and chargeable at standard rates.
    3. Configuration Responsibility. The Customer must ensure they have the “correct access and/or personnel with access” to complete endpoint installations (e.g., WireGuard) during the set-up meeting. It is the responsibility of the Customer to coordinate such access with third parties where required.

  5. INDEMNITY AND LIMITATION OF LIABILITY
    1. “AS IS” Provision. The Trial is provided as a “best effort” evaluation service “AS IS” and “AS AVAILABLE”. Red Piranha makes no warranty regarding system uptime, security effectiveness, performance, or protection against Advanced Persistent Threats (APTs).
    2. Managed Credential Indemnity. The Customer agrees to indemnity and hold Red Piranha harmless from any third-party claims, losses, or damages arising from Red Piranha’s management of the administrative plane and credentials, including unauthorised access or configuration errors not resulting from Red Piranha’s gross negligence.
    3. Liability Cap. Red Piranha’s total liability for any claim under this agreement whether in contract, tort (including negligence), or otherwise, is limited to the resupply of the trial services or a maximum nominal sum of AUD $100.
    4. Third Party Dependencies. Red Piranha disclaims all liability for service failures caused by third-party hosting providers (Points of Presence) or hardware dependencies (e.g., Intel GEN14 systems).

  6. ESCALATION AND SUPPORT
    1. Incident Escalation. The DEMO Silver SIEM inclusions does not include active SOC monitoring and Red Piranha is not monitoring the Trial instance in real-time. The Customer is responsible for monitoring alerts and manually escalating incidents to the Red Piranha SOC through the Orchestrate platform.
    2. Charges. Any investigation or incident response services following an escalation are chargeable at standard hourly rates and by performing any escalation the Customer acknowledges and agrees to pay such rates.

  7. PRIVACY AND TELEMETRY
    1. Telemetry Consent. The Customer consents to the collection of technical telemetry (including IP addresses, connection logs, and DNS requests) necessary for the operation and evaluation of the platform.
    2. Automated Decisions. The Customer acknowledges that automated systems may block traffic or terminate sessions based on perceived security threats. The Customer has a right to request a human review of such decisions where they significantly impact connectivity.
    3. Data Lifecycle. All telemetry collected during the Trial will be deleted within thirty (30) days of the Trial’s termination to satisfy data minimisation principles.
    4. International Transfers. For participants in the European Economic Area (EEA), these terms incorporate Standard Contractual Clauses (SCCs) to allow for the legal transfer of telemetry data to Red Piranha’s analysis labs in Australia, where required to fulfil service requirements.
    5. Privacy Policy. In accepting this Agreement, the Customer agrees to be bound by the terms and conditions of Red Piranha’s Privacy Policy available on the website at: redpiraha.net/privacy-policy.

  8. GOVERNANCE
    1. Governing Law. This agreement is governed by the laws of Western Australia.
    2. PoP Jurisdictions. Red Piranha will abide by the specific telecommunications and data regulations relevant to the selected PoP location.
    3. Opt-In Conversion. On Day 8, the trial instance will be suspended. Configuration data may be migrated to a production instance if a paid subscription is activated within 30 days, subject to the Data Act 2025.