Customer Success Manager

About the role

We are looking for an organised, efficient and motivated Customer Success Manager with exception problem solving, multi-tasking and project management skills to join our growing team! You will build strong trusting relationship with the Sales Team, by being proactive and providing them timely and accurate administrative data driven support so they can focus on doing what they do best ….Sales!  You will work directly with our clients providing them Level 1 Technical Support to resolve queries ensuring customer satisfaction, as well as prepare relevant reports and documentation to support the team. 

Do you exemplary 5-star communication and project management skills, if this is you …. we’d love to meet you!

Key responsibilities

• Provide timely and professional support to the Sales Team and wider business, undertaking a wide variety of administrative, support and coordination functions working with both internal and external parties
• Resolve product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to resolve the problem, expediting correction or adjustment and following up to ensure resolution.
• Attend relevant meetings, record meeting notes, documenting key takeaway and action items   
• Create and maintain records in CRM/ERP, and ensuring all data is up to date, organised and accessible
• Develop and prepare correspondence, documents, reports and present in a timely, efficient and professional manner
• Ability to handle confidential information with integrity
• Assist in project management by tracking deadlines, monitoring progress and coordination with relevant stakeholders

About you

• Bachelor of Science in Information Technology and demonstrated 3-5 years in a Customer Success Manager position, or similar, ideally in a fast-paced environment
• Exceptional project management and time management skills across multiple calendars in a project support or coordination capacity
• Demonstrates a high level of technical competency, proficiency in Microsoft O365, including SharePoint
• Ability to handle confidential information with integrity
• Ability to work as a part of a team or autonomously
• Highly developed communication and interpersonal skills, enabling the development of and maintenance of professional and productive relationships with both internal and external stakeholders
• Strong organisational and multitasking skill with high attention to detail and accuracy
• Strong written and verbal communication skills
• Lastly, you are a self starter, positive ‘can do’ attitude, enthusiastic and self-motivated with the drive to succeed!
   

Desirables

• You are a business support administrator genie, who others can trust and rely on!
   

Clearance Requirements

• Ability to obtain and maintain a Police Clearance